juunote for IT service providers — tickets & time entries

IT specialist with a headset on a call at his desk. — For IT service providers
From call to ticket, no retyping.

juunote comes from an IT service company. For helpdesk and account management it brings its own tools: a template for support calls, TANSS tickets and time entries, caller ID via Starface and help with error messages.

For IT service companies and IT departments

What juunote brings to support.

The same app as for everyone else — plus tools for helpdesk, ticket system and phone system. They’re available in the Pro plan and can be switched on individually.

Minutes for support calls

The “Helpdesk call” template captures what’s broken, what was tried and what was agreed — technician-friendly and ready for a ticket.

Straight into your ticket system

Create or update a TANSS ticket and log the time. juunote suggests ticket type, status and service type.

Caller identified before you pick up

With Starface the number arrives while it’s still ringing. Company, contact and open tickets are already matched.

Research & error help

juunote spots error messages on screen and researches the fix — with sources. Also via keyboard shortcut.

The features for IT service providers are included in the Pro plan. All features and pricing →

A support call with juunote

From the ring to the logged time.

You take the call as usual. juunote handles what usually piles up after you hang up.

01

The phone rings

Starface passes on the number; juunote matches company, contact and open tickets — before you pick up.

02

You help, juunote takes notes

The transcript runs locally while you jot down notes. If needed, the support wizard suggests troubleshooting steps.

03

Ticket and time entry done

The call becomes minutes using the “Helpdesk call” template — in one click a TANSS ticket with the time logged.

Also included

Tools for everyday IT service work.

juunote takes care of what keeps coming up in IT support.

Support wizard — Listens during the call, summarises and suggests troubleshooting steps.
Error help via shortcut — Spots the error message on screen and researches the fix — with sources.
Guides for your customers — A walkthrough becomes an illustrated step-by-step guide as a PDF.
Process documentation — Explain a process once and capture it as a basis for handbook and onboarding.
Customer data stays with you — Audio is transcribed locally and discarded; minutes are stored encrypted on your device.